Our Impact
Changing the Story Around Self-Harm
Making A Difference
“Self-harm is everyone’s business.” (NICE, 2022)
For 40 years, we’ve been providing non-judgemental, trauma-informed support shaped by lived experience. Through our helpline, text and peer support services we listen when others can’t and support when others don’t, meeting people where they are, with compassion and no conditions.
We also deliver training for professionals and communities, helping others respond to self-harm with confidence, care, and understanding.
As mental health services face long waitlists, overstretched staff, and growing social pressures, demand for our support and training has never been higher. Here’s a snapshot of the impact we’re having – helping those affected by self-harm feel truly heard and equipping others to respond with confidence and care.
Our Impact
of listening service users reported feeling less anxious
said our training improved their day-to-day work
messages responded to every month
out of 5 rating by people who use our services
“This was the first time anyone ever asked me what I needed, instead of telling me what was wrong with me.” Lisa, Peer Support User
Peer Support Impact
Our Peer Support Service is delivered in partnership with the NHS for people in Bristol, North Somerset and South Gloucestershire. It provides 1:1 support for self-harm and is available via a referral from a health professional.
The impact that Peer Support makes for people that self-harm is invaluable.
out of 5 rating by people who use Peer Support
of clients reported feeling safer since their appointment
of clients reported a decrease in the frequency of their self-harm
Listening Support Impact
Our UK-wide Listening Services provide a free, compassionate, non-judgemental space for people of all ages, genders and backgrounds to receive anonymous support for self-harm.
minutes of helpline support per month
reported feeling less ashamed and stigmatised about self-harm
volunteer hours per month to support the service
Training in Understanding Self-harm
We have 40 years of experience delivering training to a wide range of organisations. Recent training delivery has included YHA staff, care home support workers, NHS staff & service providers, and volunteers. These are just some of the things that participants have said about our self-harm training:
- "The trainer's openness made the day really interesting."
- "The training is based on lived experience and research."
- "Practical strategies and useful ideas."
- "We received clear handouts to go with the information."
of people said our training has improved their day-to-day work
years of experience in providing self-harm support and awareness training
of people reported increased confidence and knowledge around self-harm
"I didn’t know where to turn, but because of this service I feel less inclined to do myself harm or kill myself.” Samira, Listening Service User
How You Can Make An Impact
Your support plays a vital role, helping us to reach more people, and support those affected by self-harm. We are grateful to everyone who becomes part of our story.
Whether by making a donation, hosting a fundraiser, leaving a gift in your Will, or volunteering with us, you can help change the story around self-harm and ensure there is support for those who need it for years to come.
Use the link below to donate today or visit our Get Involved page to see all the ways you can make a difference.
If you have questions or want to learn more about our latest impact reporting, please get in touch!
Support Our Work
Let’s change the story around self-harm, together. Your support is vital to the continuation of our work. Give a gift today to ensure we can continue to meet people where they’re at.
£5
Helps maintain our life-changing, life-saving services supporting people affected by self-harm
£15
Supports the training of a Helpline volunteer to have live-saving conversations with people who self-harm
£25
Makes a vital contribution to our Self-harm Awareness sessions for parents, schools and community groups
£50
Helps us provide compassionate, non-judgemental Peer Support groups for people affected by self-harm
